STEP ONE:

Please submit your complaint in writing to the Branch Manager of office with whom you have been dealing with.

We will acknowledge receipt of your letter within 24 hours and we will respond to you within 7 days.

If you are not satisfied with our response to your complaint, you may then proceed to Step Two.

STEP TWO:

Please write to our Head Office, outlining your complaint and why you are dissatisfied with the outcome of Step One.

O’Hara Properties and Estates
69-71 London Road
Waterlooville
Hampshire
PO7 7EX
F.A.O. Ms Virginia O’Hara – Director.

Your letter will be acknowledged on receipt, and we will respond within 14 days after we have fully investigated and considered the issue raised. We will then give our findings and detail any action taken.

STEP THREE:

Once we have stated our final viewpoint in the matter if you remain dissatisfied, you may refer your complaint to The Property Ombudsman, who will consider the nature of the complaint and if appropriate will fully review the matter. Should you choose to refer your complaint to The Property Ombudsman, further details may be found on their Website; www.tpos.co.uk or by contacting their office directly;

The Property Ombudsman
43-55 Milford Street
Salisbury,
Wiltshire
SP1 2BP

Tel: 01722 333306

IMPORTANT NOTE:

a.     Due to the constraints of the Data Protection Act we can only respond directly to the client of O’Hara Properties and Estates and are unable to discuss any part of the grievance with third parties to include close relatives.

b.     We are only able to respond to complaints made in writing.

c.     The Property Ombudsman will only review your complaint once it has passed through the member firms own internal complaints handling Procedure.

CONTACT OFFICES

69-71 LONDON ROAD, WATERLOOVILLE, HAMPSHIRE PO7 7EX